Refunds & Cancellation

Last updated 28 July 2026

Short version: cancel whenever you like, and if a product isn't right for you within 14 days, email us and we'll refund it.

Cancelling

You can cancel a subscription at any time from your account settings — no email required, no retention flow. Cancelling stops the next renewal. Your subscription stays active until the end of the period you have already paid for, and you keep access until then.

14-day refund

If you are unhappy with a new subscription, email support@ludyemlab.com within 14 days of the first payment and we will refund it in full. You do not need to give a reason.

This applies to the first payment on a new subscription. It does not apply repeatedly to renewals of the same subscription.

Renewals

Renewal dates are shown in your account, and we email a receipt for every payment. If a renewal charges you unexpectedly — you meant to cancel, you forgot it was coming, you no longer use the product — contact us within 14 days of that charge and we will refund it and cancel the subscription.

Annual plans

Annual plans are covered by the same 14-day refund. After 14 days we do not refund the remainder of an annual term, but you can cancel to stop it renewing and keep access for the rest of the year you have paid for.

If we end your service

If we discontinue a product or close your account for a reason that is not your fault, we will refund the unused portion of anything you have prepaid.

Statutory rights

Consumers in the EEA and the UK have a statutory right to withdraw from a distance contract within 14 days. Where you ask us to start providing a digital service immediately, that right may end once the service has been fully performed. Our voluntary 14-day refund above is offered in addition to, and does not limit, your statutory rights.

How refunds are paid

Refunds go back to the original payment method. Once we approve one it is usually processed within 2 business days; how quickly it appears on your statement is up to your bank, and typically takes 5–10 business days.

Contact

support@ludyemlab.com — we reply within 2 business days.